Terms & Conditions
Empire Bakery`s custom cake orders are subject to the following terms.
Our cakes are manufactured in a facility that processes tree nuts, milk, eggs and soy. Procedures are in place to avoid cross contamination for products that do not contain or processed on the same line with allergens.
We need to have atleast than 48 hrs notice (Monday – Friday) however, we will accept short notice orders subject to the availability of the date required. There will also be a rush order fee applied. For wedding cakes, minimum 3 months notice is needed.
Any cake ordered from a picture or photo of a cake, can only be reproduced by Bakeman’s Inc O/A Empire Bakery as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo.
Exact colours, prints and fonts are not guaranteed, as they may not always be possible to create.
Exact toys shown online, (empirebakery.ca) may change due to being discontinued at anytime, and therefore a second option would be available.
We require a deposit on placement of order for all cakes, which is deducted from the final balance payable. Deposits are non refundable. Deposits are only for pick up orders.
Final Balance Payments
Final Balance Payments are due in full at the time of pick up.
Deposits are non refundable. Any cancellations will be subject to processing fees by Bakeman’s Inc O/A Empire Bakery. All other cancellations of orders will be charged an administrative fee of 15.00 % from the cost of whole order.
Any refund given for disputes regarding a cake design or production of a design are completely at the discretion of Bakeman’s Inc. O/A Empire Bakery and are not automatic. Full refunds will not be issued for any cake that has been consumed. Consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied. Cakes that are delivered to venues are photographed to show cake quality upon delivery. Therefore, we are not held liable for any damages that will occur after receipt.
Cakes will be delivered and set up subject to availability. Any arrangements for delivery may be subject to change, however prior notice will be given where possible. There is a 4 hour window during weather conditions.
Cakes are to be collected from our premises at a prearranged time and date only.
We reserve the right to use any image of a cake made by Bakeman’s Inc. O/A Empire Bakery. Images and designs are subject to change without notice.